Refund & Return Policy – Skylord Exports

Your satisfaction is important to us. Please read the following terms to understand our refund and return policy.

1. Return Eligibility

You can return products if:

  • They are damaged upon arrival

  • You received the wrong item

  • Items are defective or do not match the description

Return requests must be initiated within 7 days of delivery.

2. Non-returnable Items

We do not accept returns for:

  • Used or damaged items after delivery

  • Clearance or sale items

  • Customized or personalized products

3. How to Return

To initiate a return:

  1. Email us at [Insert Email] with your order ID and reason for return

  2. Include photos of the item (if damaged or wrong product)

  3. Pack the product securely in original packaging

  4. Ship it back to the return address we will provide

4. Refund Processing

Once we receive and inspect the returned item:

  • We will notify you of the approval or rejection

  • If approved, refunds are processed within 5-7 working days

  • Refunds are issued to the original payment method

5. Exchange Policy

Exchanges are subject to stock availability. If a replacement is unavailable, we will offer store credit or a refund.

6. Shipping Charges

  • Shipping charges are non-refundable unless the return is due to our error.

  • Customers are responsible for return shipping costs unless stated otherwise.

7. Late or Missing Refunds

If you haven’t received your refund:

  • Check your bank account again

  • Contact your credit card company

  • Then contact your bank

If you’ve done all this and still haven’t received your refund, please contact us at [Insert Email].

8. Contact for Returns & Refunds

Skylord Exports
Email: [[email protected]]
Phone: +91 1143512847
Website: www.skylordexports.com